Shipping & Delivery

How long will delivery take?

-> Delivery takes 3–5 business days

Can I track my order?

-> Absolutely. Once your order is shipped, you’ll receive an email/SMS with a tracking link.

Orders & Payments

What payment methods do you accept?

-> We accept only online payments via credit/debit cards and UPI payments.

I didn’t receive a confirmation email — what should I do?

-> Check your spam/junk folder. If it’s not there, contact support with your name and order number.

What is your return policy?

-> We accept returns within 7 days of delivery. Items must be unworn, unwashed, and with original tags.

How do I request a return or exchange?

-> Email us at support@surince.com or start a return request on the website. Once approved, we’ll guide you step-by-step.

How do I know what size to choose?

-> Check our size chart on each product page. If you’re unsure, contact us — we’re happy to recommend a size based on your measurements.

Are your products true to size?

-> Most items follow standard sizing. Specific fit details are mentioned on each product page.

Do I need an account to place an order?

-> Yes, you need an account to place an order. Creating an account lets you track orders and save wishlist items.

How do I contact customer support?

You can reach us at support@surince.com. We respond within 24 hours.