Return & Refund Policy

Thank you for shopping with us! We value your satisfaction and want you to have the best shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

• Returns are accepted within 7 days of delivery.

• The product must be in original condition, unused, unwashed, and with all original tags/packaging.

• A valid proof of purchase or order number must be provided.

Conditions for Refund

You will be eligible for a refund only if:

• The product is returned within the mentioned time frame.

• The product is in original, undamaged condition.

Once we receive and inspect the returned item, your refund will be processed to your original payment method within a standard processing period (usually 5–7 business days).

Non-Refundable Items

Refund will not be provided if:

• The product is torn, damaged, or has stains.

• The product shows signs of usage or alterations.

• The return request is made after the 7-day return window.

Return Process

• Request a Return
  Log in to your customer account and go to the Orders section. Select the order and submit a refund/return request.
• Contact Support (if needed)
  Alternatively, you can contact our support team with your order details to initiate the return process.
• Approval
  Our customer support team will review and approve your return request.
• Return Shipment Arrangement
  Once approved, we will make arrangements for the return shipment.
• Pack the Product
  Securely pack the item in its original packaging, including all accessories and documents.
• Ship the Product
  Hand over the package as per the return shipment instructions provided by our support team.
• Refund Process
  Once we receive and verify the product, your refund will be processed.

Contact Us

If you have any questions about returns or refunds, feel free to contact our customer support team at support@surince.com.